Hotels in West End

"Clean room good ac big towels great location "

"Fine. Great location"

"Room has nothing inside, no hair dryer, no iron, These are shared in a specific room and its very inconvenient , my friend’s room had bedbugs, would not return."

"Absolute perfect location. Staff was attentive, the room was nice,and clean, and concierge did a great job with my request. "

"Clean room, staff were excellent…..disappointed with hotel bar & restaurant……didn’t serve evening meals & bar closed early. Mainly disappointed that when booking & checking in that nothing was mentioned about the current refurb work where work started at 8am both mornings! It wasn’t cheap to stay & I would have expected a bit of a heads up & we could have found somewhere else a bit quieter,"

"Beautiful hotel. Rooms are nice and clean, and the service was great."

"I checked in and was given the wrong room. The staff quickly dealt with the issue. However, it was on the 7th Floor, which was still being fitted out. My room was completed but there were a few snags, including the bathroom door not being hung properly, so it didn't open properly."

"Having stayed at STG on several occasions I was always happy with my stay there. I booked a one night stay there on the 22nd April as I was working in the west end. I was late arriving around midnight I went through the self check in ok. I tried to buy a drink from the vending machine I didn’t work as asked a member of the desk he didn’t seem to be bothered and just shrugged and said it wasn’t working, not to worry I thought will get a drink in my room. Get to the room no means to make a hot or even a bottle of water. I went back to reception and asked were can I get a drink! The bar he said wile talking to his colleague. I went to the bar £1.95 for a tiny bottle of water. I had to be back on site early so left the hotel at 5.30 to top it all there was no hot water so had to have a cold shower I let it run for 5mins just incase it would run through it was still cold all in all I wouldn’t book here again "

"I booked hotel stay for my brother and his wife to celebrate their Golden Wedding Anniversary and they have had a brilliant time at The Cumberland. The staff are so friendly and made them very welcome. The whole experience was excellent. Thank you so much."