Hotels in Downtown Playa del Carmen

"Very nice staff"

"Our stay was comfortable and the people were great."

"This was our 3rd visit to Mahekal and this was once my favorite getaway but will not likely return again. Had a couple of unpleasant experiences with waitstaff at Los Olas restaurant. Waiter was unfriendly, unkind and I was treated very disrespectfully, unattended to during our meal. The pool towels ran out almost daily, and the pool/hot tub hours close at 7pm-much too soon in the day to close."

"Very unique, quiet and quaint adorable place. Very pleased with the service. Attentive. Bungalows very spacious! Very secluded in the beautiful foliage and trees. The only suggestion I would add is to clean leaves out of pool and pool deck daily at the least. We would absolutely stay here again."

"Everything about this hotel is delightful. There is no parking and the breakfast is pricey. The view, the room, the pool were lovely, I'll go back for sure."

"This resort has systemic safety issues that management refuses to address. My daughter suffered a laceration from a broken, underwater tile in the pool, which medically restricted her from using the pool or ocean for the rest of our stay. When I brought this to the attention of the executive management, they were incredibly nonchalant and dismissive. They characterized a documented safety injury as "superficial" and took zero accountability for the state of their facility. On a short walk to the quiet pool, I found and photographed numerous other jagged, broken, and missing tiles in the guest walkways. These are essentially razor blades in high-traffic areas. The lack of professional concern for guest safety is alarming. Avoid this property until they complete basic repairs and train their management on proper guest relations."

"Yes"

"Good breakfast menu. Parking was safe and underground. Very convenient to the main pedestrian street with lots of bars and restaurants."

"We only stayed one night and I wish it would've been longer. The courtyard is very beautiful. Walking distance to 5th street."