Hotels in St. Ann's Bay

"The property was nice, all be it the other half of the hotel was closed because a recent hurricane. Only 3 restaurants were available and all needed "

"Regarding the room cleaning it's too slow, that should take a few hours and the cleaning staff should be more professional. I ask for napkin/"

"I am giving this stay two stars only because of a few positive interactions with specific staff members; otherwise, the management and operational failures would warrant a lower rating. This is an outdated property that suffers from a severe lack of leadership and efficiency. The Check-In & Lobby Experience The "service" model here is baffling. Every guest is attended by two staff members simultaneously, yet this does not make the process faster or smoother. In fact, checking in was significantly delayed. The lobby is filled with staff roaming around, seemingly with the sole intention of ignoring customers. Room Quality & Service • Missing Essentials: Basic items like washcloths and hand towels are apparently not part of the regular room setup. We had to call multiple times just to get these delivered. • Communication Breakdown: Obtaining a simple active folio or getting a clear answer on where resort credits could be used felt like a mission rather than a basic request. The Checkout Disaster Checkout took a grueling 45 minutes. There was only one person working the front desk while five concierge staff congregated in the lobby nearby; not a single one was willing to step in or assist their colleague. Furthermore, the staff gave us a very hard time regarding our prepaid Expedia transportation, repeatedly attempting to double-charge us despite proof of payment. Dining & Location • The Highlights: The Momo restaurant and Bakery staff are easily the best teams on-site. Their har"

"I would never recommend this property. It is dated and worn out. The food was terrible and yet somehow everything tasted the same. We couldn’t even try some of the restaurants on property because they were either closed or no reservations available. The 2 hot tubs we saw were filthy and damaged. Snorkeling from the beach was literally the only redeeming quality for this resort. This experience was so bad that I wouldn’t trust any Couples Resort moving forward. If you are looking for a quiet and romantic experience, this is not the property for you…LOUD music every single night late into the night. The beach was dirty. There really was nothing good about this place aside from what we got to see while snorkeling just beyond the beach area. "

"A little gem of a hotel. For a more authentic Jamaican stay away from the bland big commercial resorts and hotels. Very friendly staff couldn’t have been more helpful. I will return and recommend highly."

"This was an absolutely terrible experience, never in my entire life I have been treated like this after spending my money I highly recommend that this person be barred from using this platform for their shady business I was insulted by security guards telling me they are doing me a favor to sort out this woman’s incompetence we weren’t even given a code to enter the house we had to go back to security. The house was musty the sofa was grimy and smelly , not even a bottle of water was in the kitchen and the coffee was stale and no creamer. There was no hot water in the bathroom not enough towels "

"Clean and family friendly "

"Perfect Location and Excellent Hosts! "Our stay at Avant Family Villa was absolutely great. The location is great — quick drive to Ocho Rios’ top attractions like Dunn’s River Falls, Dolphin Cove, and Mystic Mountain, as well as several beautiful local beaches. ​The villa itself offers everything you need for a comfortable stay, including a private community pool and beach access. Having a supermarket, pharmacy, Bank Cambio/ATM and restaurant right on-site made our trip so much easier. A huge thank you to the hosts—they were awesome and their communication was incredibly fast and helpful. We would definitely stay here again!" Highly recommended for families!""

"Staff was very polite and friendly. Hotel just need a little update but it was very comfortable "