Hotels in Playacar

"Excellent staff and customer service Great place to stay"

"We have traveled for 20 years vacation in all Rivera Maya areas fancy hotels, the attention to customer service we received impacted our stayed here it will be considered the best vacation. Especial thank you to Melissa from guest services marjo, and also Jim and Isaac at thr French made it incredible,y muchos , much more people Beto at luggages , William taxi , fantastic food impressive how clean fresh the buffet the gourmet restaurant. We have traveled plenty to know how food and service can be . We will let everybody know how wonderful it was ."

"Excellent maid service as always. Super nice staff across the board. Good quality drinks and treats at the coffee shop. Restaurants were all good. Our favourite was the Cosmopolitan. "

"The resort is so well kept & clean, the food is good with tons of variety, and filtered water stations throughout the resort that we drank from the entire time with no issues! The staff at the reef are incredibly kind and the entertainment staff were the best! 10/10"

"The rooms could use a little update but everything else was great!"

"friendly staff."

"This was not the first stay. Since Jan 2011 our family stayed at the same hotel about 8 times. Overall it's a very good hotel for a family vacation, but I will only highlight what went downhill during these years: - rooms 1: first they removed the shower stall doors, replacing them with curtains. then the curtains disappeared completely and now there's no privacy and the bathroom can not be shared (at least not easily) - rooms 2: first there was good hot water temperature and good pressure. then they started running out of hot water (especially in the evenings), the temperature dropped (apparently the water heaters were replaced and could not keep up with the flow any longer). now there's no pressure which makes washing hair difficult for persons who have good thick 'manes' :) - territory: they used to participate in some preservation programs and had toucans and other rare birds you could see. no more, even the cages are dismantled. Now a specific concern: renovation coming in 2026 (6 mo closure). I used to like the stucco way they finished the walls of the buildings and the rooms (very rough texture but looking unique). I'm afraid they are going to remove it just making it look 'modern', i.e. boring flat painted surfaces. The hotel will lose all the charm if they do that. Since it's already pretty expensive I might have to go elsewhere."

"Great time!"

"Overall, the hotel was comfortable. There were a couple of days that entertainment shows did not start on time or there were no optional options for people who didn't want to go to the "White Out" party. Another issue I had was that there were no bath supplies in the rooms. For example, a shower cap, or Q-tips etc--usually these are provided by the hotels. Especially, if you are staying in the "Elite Club" sections. Lastly, an elevator needs to be place in more areas than just the reception area. "