Surrey Hotels

"Rooms were clean, staff friendly and ample parking space. Breakfast was nice, very busy and had to go in the lounge. This was more quiet than the restaurant so happy with that. Spa was a bit disappointing to others we had visited a bit smaller than usual experience. No jacuzzi which was disappointing and the sauna & steam room was very cosy."

"Unfortunately they renovating the premium room we booked and they therefore put us in a standard. Would have been nice to know that renovations would affect our booking"

"Lovely room and location "

"Did not appreciate being woken at 8am by the cleaner when i was working nights and only saying for 1 night why would u need to come in at 8am when i was checking out 11!!"

"Parking charges are misleading. “Additional charges for parking may be applicable” is very different from not having their own carpark & having to use the public carpark opposite the hotel with charges starting from £10 for overnight & getting ridiculous when you stay longer. Payment is taken by hotel in reception. The room I stayed in faced the road. Large clean room with the strongest water pressure I’ve come across in the UK. But the traffic noise from the road was off the scale. No double glazing, busy road, very close to the roundabout and next to a bikers pub. It was too noisy to follow a phone conversation or watch tv, never mind sleeping. The staff were lovely. "

"Booked this hotel because it had a swimming pool. However for the duration of our stay it was closed for scheduled maintenance ! Why were we not informed in advance or even at check in! Hotel was very good but failure to inform the pool was closed unacceptable."

"The staff i interacted with was very pleasant. The hotel suits the purpose I booked it for - a place close to the airport at a reasonable price."

"Good breakfast"

"Clean, comfy, has everything you need for a comfortable stay not far from London and surrounding attractions. Check in was easy and it's nice and quiet. Was grateful for the kettle and supplies in the room. Only thing is the TV should have a pull out bracket as the angle was a bit strange for the bed."