The room and hotel were very clean. We slept well.
Fred
Fred ,3 晚结伴旅行
Hotels.com真实住客点评
2/10 很差
2026 年 1 月 24 日
I don't even know where to start with our stay, it was a disaster. 2 days before our arrival we were notified that on our day of check out the water would be turned off for the entire hotel at 8:00AM. I asked if there was any compensation for this, and nothing AT ALL was done. They said that they would provide bottled water. (not sure that will help with showers).
Upon arrival the lady couldn't figure out my reservation (that I had already paid for through hotels.com) and charged me 5 different times for the stay and deposit. YES THAT IS CORRECT I HAD 5 FULL STAY CHARGES on my card. It has been over a week and I am still trying to get one of the charges off.
The actual hotel was nice and clean, and if it wasn't for the people that work there, I may return. I am sorry but you need to do better Stateview Hotel, when you take water away at 8:00AM until 4PM, you need to give SOME kind of compensation. Some people in our party were not even notified of this issue .
THEN when you realize you have OVER charged a customer 5 times, you should more than likely contact them and I dont know, APOLOGIZE?
This is something that their higher ups should know about because if I am not the only person that has had problems, they are loosing potential customers in the future.
**CHECK BEHIND THEM ON YOUR CHECK INS**
Everything was spotless, the staff were professional and friendly.
Ronnie
Ronnie,5 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 30 日
great customer service and all staff was pleasant and welcoming. breakfast was delicious and included several options. Room was comfortable and exceeded my expectations.
Vanessa
Vanessa,2 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 12 月 30 日
PARKING IS $12 ADDITIONAL. Bed was stiff, shower was barely hot enough for a man, too cold for average female. Room was clean, view was stunning. Filtered ice and water on each floor.
MICHAEL
MICHAEL,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 12 月 28 日
This is the second time we stayed here. It has become a Christmas tradition for me and my spouse. We would like to come every year. The room is very clean, neat and lovely. We usually have a view of the lake which is nice. Coffee in the AM is an extra treat. The staff at the front desk is always helpful. The only thing I noticed this time was a charge for the parking. That was new and unexpected. Not sure why that changed. All else was wonderful!
Donna
Donna,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 12 月 28 日
Nakia
Nakia,5 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 26 日
Joselyne
Joselyne,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 22 日
Keith
Keith,3 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 12 月 15 日
The room was super dark. Not sure if it was missing a lamp or if it was designed that way? The coffee was terrible. Not sure if that was your brand or the coffee maker but yikes.
Joanie
Joanie,4 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 12 月 10 日
Tiffany L
Tiffany L,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 7 日
Traci
Traci,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 7 日
Room was great staff was great.
Sean
Sean,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 11 月 30 日
William
William,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 11 月 24 日
The room was nice. We were offered a glass of complementary champagne at check-in. Very clean. We were placed under a room that was getting renovations done so it was really noisy.