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The Highlands at Sugar

Property class: 3
Family-friendly apartment with indoor pool, near Sugar Mountain Resort

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The Highlands at Sugar offers a great location, putting you within a 15-minute walk of Sugar Mountain Resort. You can get a workout in at the fitness center or take a dip in the indoor pool. Apartments feature bonuses like kitchens and washers/dryers, along with fireplaces and balconies. Fellow travelers say great things about the helpful staff.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Kitchen
  • Laundry facilities
  • Free parking
  • Free WiFi
  • Gym

Main amenities (12)

  • 57 smoke-free apartments
  • Indoor pool
  • Fitness center
  • Hot tub
  • Arcade/game room
  • Lobby fireplace
  • Vending machine
  • Self-serve laundry
  • Barbecue grills
  • Limited hour front desk
  • TV in a common area
  • Playground

Feel at home (6)

  • Playground on site
  • Sofa bed
  • Kitchen
  • Private bathroom
  • Separate bathtub and shower
  • Television

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Apartment, 1 Bedroom

Apartment, 1 Bedroom | Living area | Flat-screen TV, fireplace, DVD player

Apartment, 1 Bedroom

7.0 out of 10
Good
(2 reviews)
  • Sleeps 4
  • 1 King Bed OR 1 Double Sofa Bed

View all photos for Apartment, 2 Bedrooms

Flat-screen TV, fireplace, DVD player

Apartment, 2 Bedrooms

  • Sleeps 6
  • 2 King Beds OR 1 Double Sofa Bed

View all photos for Twin Room

Terrace/patio

Twin Room

  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 Double Sofa Bed

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About the neighborhood

Map
2173 Sugar Mountain Drive, Banner Elk, NC, 28604

What's nearby

  • Sugar Mountain Resort - 6 min walk - 0.5 km
  • Sugar Creek Gem Mine - 4 min drive - 3.0 km
  • Beech Mountain Resort - 14 min drive - 11.6 km
  • Grandfather Mountain - 18 min drive - 18.0 km
  • Appalachian State University - 32 min drive - 27.7 km

Getting around

  • Tri-Cities, TN (TRI-Tri-Cities Regional) - 88 min drive

Restaurants

  • ‪Banner Elk Cafe - ‬12 min drive
  • ‪McDonald's - ‬8 min drive
  • ‪Blink Elk Tap Room - ‬11 min drive
  • ‪5506' Skybar - ‬21 min drive
  • ‪Town Tavern of Banner Elk - ‬12 min drive

About this property

The Highlands at Sugar

The Highlands at Sugar offers a great location, putting you within a 15-minute walk of Sugar Mountain Resort. You can get a workout in at the fitness center or take a dip in the indoor pool. Apartments feature bonuses like kitchens and washers/dryers, along with fireplaces and balconies. Fellow travelers say great things about the helpful staff.

At a glance

DONE

Property size

    • 57 apartments
DONE

Arriving/Leaving

    • Check-in start time: 4 PM; Check-in end time: 5 PM
    • Contactless check-in available
    • Late check-in subject to availability
    • Minimum check-in age: 25
    • Check-out time is 10 AM
    • Contactless check-out available
DONE

Special check-in instructions

    • The front desk is open daily from 8:30 AM - 5 PM
    • Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
    • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
    • If you are planning to arrive after 5 PM please contact the property in advance using the information on the booking confirmation
    • For any questions, please contact the property using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
    • Check-in hours are from 4 PM-5 PM on Sunday-Thursday and from 4 PM-6 PM on Friday-Saturday.
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 25
DONE

Children

    • No cribs (infant beds)
PETS

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
VPN_KEY

Other information

    • Smoke-free property

Property amenities

Ski

  • Downhill skiing and snowboarding nearby

Pool/Spa

  • Indoor pool
  • Hot tub

Internet

  • Free WiFi

Parking and transportation

  • Free self parking on site

Family friendly

  • Playground

Kitchen

  • Refrigerator
  • Stovetop
  • Microwave
  • Oven
  • Dishwasher
  • Cookware/dishes/utensils
  • Coffee/tea maker
  • Toaster

Bedrooms

  • Bed sheets provided
  • Queen sofa bed

Bathrooms

  • Bathtub or shower
  • Hair dryer
  • Free toiletries
  • Towels provided

Living spaces

  • Fireplace

Entertainment

  • Flat-screen TV with satellite service
  • Pool or billiards table
  • Arcade/game room
  • DVD player
  • TV in a common area
  • Games

Outdoor areas

  • Balcony
  • Barbecue grill

Laundry

  • Washer/dryer
  • Laundry facilities

Comfort

  • Heating

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevators
  • Wheelchair accessible (with limits)
  • Smoke-free property

Services and conveniences

  • Local maps
  • Guidebooks/recommendations
  • Iron/ironing board
  • Phone
  • Vending machine
  • Fireplace in lobby
  • No housekeeping
  • Front desk (limited hours)
  • Restaurant dining guide

Things to do

  • Fitness center

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector installed (host has indicated there is a smoke detector on the property)
  • First aid kit

General

  • 57 rooms

Fees & policies

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
This property does not have elevators.
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.
Host has indicated there is a smoke detector on the property.
Guests can rest easy knowing there's a first aid kit on site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, Discover
This property is professionally cleaned.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Highlands Sugar Cabin Banner Elk
Highlands Sugar Cabin
Highlands Sugar Banner Elk
Highlands Sugar
The Highlands at Sugar Apartment
The Highlands at Sugar Banner Elk
The Highlands at Sugar Apartment Banner Elk
The Highlands at Sugar by Capital Vacations

Frequently asked questions

Is there a pool at The Highlands at Sugar?

Yes, there's an indoor pool.

Are pets allowed at The Highlands at Sugar?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at The Highlands at Sugar?

Yes, there's free self parking.

What are the check-in and check-out times at The Highlands at Sugar?

Check-in start time: 4 PM; Check-in end time: 5 PM. Check-out time is 10 AM. Contactless check-in and check-out are available.

What is there to do at The Highlands at Sugar and nearby?

Have fun with nearby winter activities like downhill skiing and snowboarding. Enjoy a relaxing soak in the hot tub and an invigorating swim in the indoor pool. The Highlands at Sugar also has a fitness center and an arcade.

Does The Highlands at Sugar have a kitchen or kitchenette?

Yes, there is a kitchen which also includes a coffee maker, a toaster, and cookware.

Does The Highlands at Sugar have any outdoor private spaces?

Yes, each apartment features a balcony.

What's the area around The Highlands at Sugar like?

The Highlands at Sugar is located a short 13-minute walk from Sugar Mountain Resort.

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Reviews

The Highlands at Sugar Reviews

8.2

Very Good

8.4

Cleanliness

9.2

Location

8.6

Staff & service

7.6

Property conditions & facilities

Popular mentions

View
Room
Location
Kitchen
Furniture
Service staff
Amenities
Apartment
Family friendly
Hot Tub

Reviews

Verified

10/10 Exceptional

Everything was great this was our 4th stay over 4 years and we can’t wait to come back again
michael, 4-night trip
Verified

10/10 Exceptional

Great place , will come back
Willie, 3-night trip
Verified

8/10 Very good

Everything was good overall. Great location, gorgeous view, comfortable, nice new bathrooms, except Fire place was not working. Walls were thin, windows wouldn’t all close, floors creaked every step. Just didn’t seem well made structurally. Safe but old.
stephanie, 2-night trip
Verified

10/10 Exceptional

Clean, good value for the price, great proximity to ski resort, good views
Bonnie, 3-night trip
Verified

10/10 Exceptional

Loved the location. Very clean and comfy. The surrounding area was beautiful!
Visleyn, 3-night trip
Verified

10/10 Exceptional

Very clean!!! Staff was so friendly and ease to get to the ski mountain was perfect. The unit is older but I feel like that’s how it is with most ski places and adds to the charm!
Victoria, 3-night trip
Verified

10/10 Exceptional

Yes very clean
Joshua, 2-night trip
Verified

10/10 Exceptional

The location was perfect,close to the slopes, beautiful mountain views, and peaceful surroundings. Everything was clean, comfortable, and exactly what I was hoping for on a mountain getaway. One thing I really appreciated was the fan in the room. It might seem like a small detail, but it made a big difference for sleeping comfortably at night. Between the fan, comfortable bed, and quiet atmosphere, I slept extremely well. The amenities were also a nice bonus. Everything I needed was available, and it felt well thought out for guests. The space felt cozy but still roomy enough to relax after a long day exploring or skiing. Overall, I was very happy with my stay and would definitely return when I'm back in the Sugar Mountain area. Great location, thoughtful amenities, and a comfortable, relaxing experience.
Martelly, 2-night trip
Verified

10/10 Exceptional

Lovely spacious and clean condo that was super convenient to the slopes. Amazing views of the sunset and a very cozy stay. We will be back!
Mia, 4-night trip
Verified

10/10 Exceptional

Great
Jan, 4-night trip
Verified

10/10 Exceptional

Very quiet Lovely location
Scott, 1-night trip
Verified

2/10 Poor

no internet for 2 days, my vacation was ruined, I left 24 hours earlier.
Olga, 3-night trip
Verified

10/10 Exceptional

Great view. Having the fireplace made a great difference. The unit was big, clean and very comfortable. Great location if you are going to sugar mountain
Matias, 4-night trip
Verified

10/10 Exceptional

Clean rooms. Warm heater. 7 min drive to parking lot for ski unload. It is pretty hight on the hill. Was there during heavy snow, worried about road, but it was cleaned in the morning. Keep chains just in case if weather is not good.
Living room
Parking outside
Grigory, 3-night trip
Verified

10/10 Exceptional

Very clean unit, amazing view, and plenty of amenities!
James, 4-night trip
Verified

10/10 Exceptional

Great place to stay at Sugar! The condo was spacious yet cozy. Very clean. The staff were very friendly! I have no complaints! You do have to either drive down to the bottom parking or take the shuttle down to ski. The bus stop is very close to the condos which was nice. And of course the view was amazing! We will be back!
Jacqueline, 3-night trip
Verified

8/10 Very good

The frig had food left in it. The hvac unit was super loud. The views are amazing.
Romona, 3-night trip
Verified

8/10 Very good

Unit had plenty of room. Staff was very nice.
Charity, 3-night trip
Verified

8/10 Very good

Quiet area. The room was clean, well maintained
Mitzi, 2-night trip
Verified

10/10 Exceptional

Really great stay. Spacious apartment, clean and well-maintained. All the cooking tools and pots/pans we needed (but bring your own ingredients/condiments, like salt/pepper). Hot tub and pool were well heated and not crowded even over the holidays. Easy access to the mountains. Only note is that the fireplace hasn’t worked since the hurricane — totally understandable, but would have been nice to have that on the listing. Absolutely would stay again!
William, 4-night trip
Verified

10/10 Exceptional

Staff was very friendly, communication was clear. The location was gorgeous! Some of the decor was a bit dated and there was some peeling paint, but other than that it was a perfect stay and I'd be glad to stay there again.
Bo, 3-night trip
Verified

10/10 Exceptional

Great place to stay. Only thing it needs is AC.
Joseph, 2-night trip
Verified

2/10 Poor

Mites in bed, broken bed, 2 broken doors
This is the bathroom door upstairs when it’s closed
Broken bed unable to use plus could literally feel the springs
This is the laundry room door
Richard, 5-night trip
Verified

10/10 Exceptional

Beautiful view, quiet, and clean. Staff was great letting us know all the needed information. Did not use any of the amenities Will stay here again
Amie, 1-night trip
Verified

8/10 Very good

Clean comfortable spacious unit. Older complex could use some soundproofing between the upper and lower units.
Jonathan, 5-night trip