am writing to formally complain about our stay last night at Radisson Blu Stansted Airport, which was completely unacceptable from start to finish.
From the moment we arrived, the experience was extremely poor. We waited approximately 40 minutes just to check in. Despite booking a triple room, we were informed that none were available and were instead given connecting rooms.
The situation then became shocking and highly inappropriate: when we entered one of the rooms accompanied by your receptionist, it was already occupied. We found another guest inside in his underwear. This was deeply embarrassing and completely unacceptable, particularly as we had our 13-year-old daughter with us. This represents a serious breach of privacy and safety.
Following this incident, we were offered two drink vouchers as compensation, which we refused as we do not consume alcohol. This gesture was entirely inadequate given the severity of the situation.
We were then placed in a room with only one double bed and were promised that an additional bed would be delivered promptly. After waiting over an hour with no update, I returned to reception, only to find a different shift of staff who were completely unaware of our situation. This lack of communication and organisation is unacceptable.
We then had to wait an additional 30 minutes, meaning it was around midnight before the extra bed finally arrived, despite having checked in at 10:15 pm. Throughout this entire experience, the only response,sorry