My husband and I spent one night at the hotel in celebration of our anniversary. Upon arrival, we experienced an extended wait during check-in due to only one front desk staff member being present; the process took approximately 15 minutes. The most concerning aspect of our stay occurred when the hotel fire alarm sounded around 1:15 am. We were abruptly awakened and uncertain about the nature of the alarm. Upon entering the hallway, we found other guests equally confused. A hotel guest mentioned that the elevator was not functioning, which led us to believe that the alarm was indeed for a fire, prompting us to use the stairs to exit the building. We, along with other guests, waited outside for roughly 20 minutes without any updates, coordination, or reassurance from hotel staff. This group included families with young children, all left without information. I decided to contact emergency services as there appeared to be no fire department response. After the fire trucks arrived, we continued to wait outside but still received no communication regarding the situation or whether it was safe to return inside. After another 20 minutes had passed, and with no guidance from hotel staff, we chose to go back to our room. The remainder of the night was restless, owing to the uncertainty surrounding the safety of re-entering the hotel. We went back to our room uncertain about safety and slept poorly due to this. This hotel has a serious communication problem during emergencies!
