We were staying after going to rugby at twickenham, so didn’t check in till the evening. Not very warm and welcoming on arrival,
Room was clean however kettle had mould which we had to request to be swapped, water leaked through shower screen so floor was soaking wet, basin drain has partial blockage very slow to drain. Aircon controls requested key card in slot by door, no slot by door.
All of the above we likely would have probably not cared about previously excluding kettle but as the room is adjacent to a street and few doors down from a kebab shop which we didn’t know until moments before checking in that evening at 8/8.30pm. It was really noisy, cars parked outside playing really loud music so much that someone else shouted out to them to turn it down but using a few selective profanities! Loud customers walking right outside the front of the room. Even with closed windows it was really loud. Just had awful nights sleep as a result. Would advise that anyone staying requests a room not at the front of the building
Good selection at breakfast though.