Staff were very welcoming, friendly and helpful. Hotel is older, characterful building but has parking (on the expensive side) but good for central city. Unfortunately the lift was out of operation for our stay but they did contact us beforehand to let us know. Booked a standard double but was given a king, room was hot but able to turn radiator off and open the windows. Nice toiletries in the bathroom, could have done with the fan working. No fridge in the room but there was a safe, an iron & ironing board, hairdryer and kettle with tea/coffee supplied. Can't comment on the restaurant as we didn't eat there. Some things in need of refurb/update, curtains had small holes in them, window glazing was a little rickety, but overall would stay again.