I’m sorry, but you go to a hotel to rest and get a good nights rest while away from home, but when you can’t even get that right, it’s all bad! The Hyatt Place appears to have had a renovation recently and made everything look pretty and clean, but it’s sorta like putting lipstick on a pig. To start the woman working the front desk was very unprofessional, talking to her child on her personal cell phone while checking my family and I in. The shower and was clean but the paint on the sealing was peeling. The toilet paper holder had been replaced, but the old holes were never patched. They had a nice comforter on a horrible mattress that you can feel the springs and hear creaking every time you move. They had no phone in the room to call the front desk, so we had to use our personal phone to call the front desk to find out we had to go all the way back downstairs to get a comforter for the pull out bed. This is not the worse hotel, but pretty close. I will say our room was clean, but definitely not comfortable!