Very mixed experience. Fine hotel, but some major letdowns. Deluxe room om 5th floor was nice, but very hot despite cool weather since A/C is on Heat only and can't be changed. Door to balcony opens for cool air, but seems trash is collected all night long, so very noisy option. Maids forgot to supply new cups and restock room several days in a row and, on the last day, even took away bath towels from towel rack but didn't leave new ones - unfortunately we only realized the following morning. Overall a bit disappointing.