Staff are great here, our butler Jean-Claude was awesome. Locations is great too right on the middle of Bavaro beach. Barmen at the main lobby bar were great too.
We had some minor maintenance issues with our room, but once they discovered that they couldn’t fix it, we were given an alternate.
Food was generally very good, but Italian (though better than last year) was still jus ok, but the Japanese, Steak house and French restaurants were very good, again staff friendliness and attentiveness was excellent.
We would definitely return.
David
David,12 晚行程
Hotels.com真实住客点评
6/10 好
2026 年 3 月 2 日
So this hotel really was a game of 2 halves - firstly the room -well equipped but we paid for a swim up pool which we never used because it never got any sun. That also meant that clothes wouldn’t dry on the veranda and after rain the Bali bed was mouldy and the grass was just a mud swamp so we never sat in the verandah either. We mentioned to our butler that our clothes were damp and were smelling after trying to wash them to which we were given a laundry price list where they wanted 4 dollars for a piece of underwear! The food was inconsistent and at 9am often the hot food (mainly bacon) was gone and not replaced. The Asian restaurant that you had to book had you in and out in 50 minutes and with little options of choice. Not really a teppanyaki experience to write home about. Diet drink options were limited. Good luck in finding bottles of Coke Zero! And the draft versions were variable with syrup and water mix incorrect. There are branded drinks but don’t expect branded wine unless you want to pay extra. And fizzy wine 6.5% proof I’ll leave you to finish that review! Having said that the beds were sooooo comfy, the pools cold and refreshing and the gym and classes were some of the best I’ve experienced on vacation. Also whilst you don’t need to tip but it’s expected so changing money was never a problem. Would I go back? Probably not and whilst it has the potential to be 5 star it’s short by far at the present time.
Nicola
Nicola,12 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 1 月 28 日
Tudo muito bom !
Quarto impecável, atendimento excelente e comida maravilhosa !
Willian Santiago Cintra
Willian Santiago Cintra,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2026 年 1 月 28 日
Tudo otimo. Pode ir que nao vai se arrepender
Luciano o s
Luciano o s,7 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2026 年 1 月 25 日
Clean room and great services!
Fernando
Fernando,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 1 月 24 日
Yes ,everyone was super welcoming and just so friendly.Our butler was Carlos and he went above and beyond to make sure we were taken care of ,also staying with us on our departure to make sure it was a smooth carefree departure for us .This resort is definitely a 10,thanks again💙👍
Cathy
Cathy,5 晚行程
Expedia真实住客点评
10/10 绝佳
2026 年 1 月 24 日
Great staff, amenities, entertainment. Beautiful beach,
Barry Craig
Barry Craig,7 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2026 年 1 月 24 日
All of the staff were very friendly and helpful.
Douglas Lee
Douglas Lee,5 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2026 年 1 月 23 日
Super polite staff, food was good, and hotel room and resort amenities were great! Our butler Carlos was very attentive and always answered any questions we had! We would like to go back again.
Juno
Juno,5 晚家庭 旅行
Expedia真实住客点评
10/10 绝佳
2026 年 1 月 23 日
Kathy
Kathy,5 晚行程
Orbitz真实住客点评
6/10 好
2026 年 1 月 23 日
Alejandro
Alejandro,5 晚行程
Expedia真实住客点评
10/10 绝佳
2026 年 1 月 23 日
The staff was amazing. Bolavar is amazing-tony
Antonio
Antonio,7 晚行程
Expedia真实住客点评
10/10 绝佳
2026 年 1 月 22 日
The room was clean and huge. It was so nice to have our own spaces and beds! Staff was so friendly, everyone makes sure to greet you when you pass them
Patrick
Patrick,4 晚家庭旅行
Expedia真实住客点评
8/10 很好
2026 年 1 月 21 日
Yuliya
Yuliya,5 晚行程
Expedia真实住客点评
10/10 绝佳
2026 年 1 月 21 日
Room was great. Always clean and had a great setup. The staff is very friendly and goes out of their way to be helpful.
Juddson
Juddson,7 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2026 年 1 月 21 日
Great resort.
Achut
Achut,5 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2026 年 1 月 21 日
It was an awesome awesome awesome family trip. I would go back again. Everything was excellent. Food was dynamite.
Ronny
Ronny,7 晚家庭旅行
Expedia真实住客点评
8/10 很好
2026 年 1 月 21 日
Nataliya
Nataliya,5 晚行程
Expedia真实住客点评
8/10 很好
2026 年 1 月 21 日
Clean, quiet resort
John Matthew Winkler
John Matthew Winkler,6 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2026 年 1 月 21 日
yes it was very clean !
DENISE
DENISE,3 晚行程
Expedia真实住客点评
10/10 绝佳
2026 年 1 月 21 日
Second time at this resort, love the amenities and the service! It really feels like coming home!