Paid for an ocean view, didn’t get an ocean view. The “manager on duty” just kept repeating herself and saying using a third party you get first come first serve, they don’t guarantee ocean views”. Staff not willing to make things right. Offered no solutions. Room absolutely disgusting! Old and outdated like stuck in the 70s, smells terrible like they sprayed too much cover up spray over smoke (we had smoke free room), noisy with Dehumidifier in it running (we also had to change this ourselves). Sheets did not even cover the bed, sleeping on mattress cover.
Pictures make you think you have beach access and it’s just rocks! Pool was extremely dirty, not swimmable.
Extremely disturbing, dissatisfied and ruined the last two days of our stay.