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格兰塞伦尼斯玛雅河度假村及水疗中心 - 全包式

5.0 星住宿

Grand Sirenis Riviera Maya Resort & Spa - All Inclusive

靠近泻湖公园的豪华海滨住宿，设有SPA

选择日期以查看价格

格兰塞伦尼斯玛雅河度假村及水疗中心 - 全包式设有私人海滩，您可以在海滩上享受海滩遮阳伞、海滩按摩和排球等设施服务，而且开车前往阿库马尔海滩只需 10 分钟。3 个室外游泳池和漂流河为每个人带来无限欢乐，有兴趣的客人可以去 SPA 享受体膜护理和芳香疗法，呵护一下自己的身心。酒店有 10 间餐厅，其中的The Park供应早餐、午餐和晚餐，可欣赏海洋风景。这家豪华住宿的其他特色包括 2 间海滩酒吧、免费儿童俱乐部和健身俱乐部。旅客都喜爱住宿的游泳池和员工。

点评

8.6/10
优秀

热门服务设施

  • 游泳池
  • 免费早餐
  • SPA
  • 免费停车
  • 免费 Wi-Fi
  • 餐厅

主要服务设施 (12)

  • 每日客房清洁服务
  • 位于私家海滩
  • 10 间餐厅和 2 间海滩酒吧
  • 3 间池畔酒吧和 10 间酒吧/酒廊
  • 全套 SPA 服务
  • 3 个室外游泳池和漂流河
  • 免费儿童俱乐部
  • 健身俱乐部
  • 桑拿
  • 蒸汽浴室
  • 免费自行车
  • 遮阳伞

居家般享受 (6)

  • 儿童游泳池
  • 免费儿童俱乐部
  • 店内游乐场
  • 沙发床
  • 私人浴室
  • 私人热水浴缸

我们为什么喜欢这个住宿

海滩幸福圣地
这个全包式度假村坐落在私人白色沙滩上。这里有海景、海滩酒吧以及浮潜和排球等活动等着您。
水疗和放松
水疗中心在情侣房和室外空间提供日常护理服务。私人热水浴缸、桑拿浴室和土耳其浴室为健身俱乐部和花园增添了光彩。
海滨豪华度假胜地
漫步在这家豪华海滨酒店的田园诗般的花园中。您可以在两家风景优美的餐厅一边品尝美味佳肴，一边欣赏花园或海洋的景色。

客房选择

可用的客房筛选条件
显示 8 种房型中的 8 种

显示Deluxe Junior Suite的所有照片

迷你吧（备有免费物品）、客房内保险箱、办公桌、遮光窗帘

Deluxe Junior Suite

8.0 分，满分 10 分
非常棒
(444 条点评)
  • 花园景观
  • 52 平方米
  • 可容纳 5 人（按实际入住人数收费）
  • 2 张双人床或 1 张特大床

显示华丽套房的所有照片

客房景观

华丽套房

7.8 分，满分 10 分
不错
(17 条点评)
  • 花园景观
  • 52 平方米
  • 1 间卧室
  • 可容纳 4 人（按实际入住人数收费）
  • 2 张双人床或 1 张特大床

显示Deluxe Junior Suite Single的所有照片

迷你吧（备有免费物品）、客房内保险箱、办公桌、遮光窗帘

Deluxe Junior Suite Single

8.4 分，满分 10 分
非常棒
(30 条点评)
  • 花园景观
  • 52 平方米
  • 1 间卧室
  • 可容纳 1 人（按实际入住人数收费）
  • 1 张特大床

显示Suite Deluxe With Garden View的所有照片

迷你吧（备有免费物品）、客房内保险箱、办公桌、遮光窗帘

Suite Deluxe With Garden View

  • 52 平方米
  • 可容纳 5 人（按实际入住人数收费）

显示Deluxe Junior Suite Ocean View的所有照片

迷你吧（备有免费物品）、客房内保险箱、办公桌、遮光窗帘

Deluxe Junior Suite Ocean View

8.4 分，满分 10 分
非常棒
(41 条点评)
  • 海洋景观
  • 52 平方米
  • 可容纳 5 人（按实际入住人数收费）
  • 2 张双人床或 1 张特大床

显示Mini Suite的所有照片

迷你吧（备有免费物品）、客房内保险箱、办公桌、遮光窗帘

Mini Suite

7.0 分，满分 10 分
不错
(11 条点评)
  • 花园景观
  • 72 平方米
  • 2 间卧室
  • 可容纳 5 人（按实际入住人数收费）
  • 1 张特大床和 2 张双人床

显示Deluxe Junior Suite Ocean View Quadruple的所有照片

迷你吧（备有免费物品）、客房内保险箱、办公桌、遮光窗帘

Deluxe Junior Suite Ocean View Quadruple

10.0 分，满分 10 分
绝佳
(1 条点评)
  • 海洋景观
  • 52 平方米
  • 1 间卧室
  • 可容纳 4 人（按实际入住人数收费）
  • 2 张双人床或 1 张特大床

显示Mini Suite Quadruple的所有照片

迷你吧（备有免费物品）、客房内保险箱、办公桌、遮光窗帘

Mini Suite Quadruple

  • 花园景观
  • 72 平方米
  • 2 间卧室
  • 可容纳 4 人（按实际入住人数收费）
  • 1 张特大床和 2 张双人床

同类型住宿

8 室外游泳池，收费帐篷屋，池畔遮阳伞
希尔顿图卢姆玛雅海岸全包度假村
Tulum
  • 游泳池
  • SPA
  • 免费停车
  • 免费 Wi-Fi
8.4 分，总分 10，很好，1,948 条点评
新价格 CNY2,904
总价 CNY3,537
含税款和其他费用
5 月 5 日 - 5 月 6 日
希尔顿图卢姆玛雅海岸全包度假村
对比同类住宿
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街区简介

地图
Zona Costera K256, Akumal, QROO, 77710

附近有什么？

  • 赫卡柏图书馆 - 车程 3 分钟 - 4.7 公里
  • 阿库马尔海滩 - 车程 3 分钟 - 5.0 公里
  • 艾库玛尔生态中心 - 车程 3 分钟 - 5.0 公里
  • 里维埃拉玛雅高尔夫俱乐部 - 车程 5 分钟 - 8.9 公里
  • 天然井蓝洞 - 车程 5 分钟 - 9.9 公里

周边介绍

  • 科苏梅尔岛国际机场 (CZM) - 39.7 公里/24.7 英里
  • 坎昆国际机场 (CUN) - 68 分钟车程；87.8 公里/54.5 英里
  • 图卢姆国际机场 (TQO) - 72 分钟车程；73.9 公里/45.9 英里

餐厅

  • ‪Pueblito Lindo - ‬步行 13 分钟
  • ‪Xtra Time Sport Bar - ‬车程 2 分钟
  • ‪La Hacienda - ‬车程 2 分钟
  • ‪Oishi Japanese Restaurant - ‬步行 12 分钟
  • ‪Lobby Bar White Sand - ‬步行 20 分钟

住宿简介

格兰塞伦尼斯玛雅河度假村及水疗中心 - 全包式

格兰塞伦尼斯玛雅河度假村及水疗中心 - 全包式设有私人海滩，您可以在海滩上享受海滩遮阳伞、海滩按摩和排球等设施服务，而且开车前往阿库马尔海滩只需 10 分钟。3 个室外游泳池和漂流河为每个人带来无限欢乐，有兴趣的客人可以去 SPA 享受体膜护理和芳香疗法，呵护一下自己的身心。酒店有 10 间餐厅，其中的The Park供应早餐、午餐和晚餐，可欣赏海洋风景。这家豪华住宿的其他特色包括 2 间海滩酒吧、免费儿童俱乐部和健身俱乐部。旅客都喜爱住宿的游泳池和员工。

全包

此住宿是全包住宿。房价包含住宿内的餐饮费用（可能会有部分限制）。

小费和税款

小费已包含在内，住客可自愿多付小费。

餐饮

包括自助餐、照单点餐、小吃和饮料
限时提供客房送餐服务（菜单有限）
客房内迷你吧（提供各种酒水）
一个或多个用餐地点对餐点的供应有所限制

活动和设施/设备

包括所有非机动水上运动、陆上活动及娱乐设施和设备的使用。

水上活动

划皮艇
浮潜

陆上活动

骑自行车
健身设施
足球
网球
排球
儿童俱乐部

课程/训练班/游戏

有氧健身
舞蹈
瑜珈

娱乐活动

店内娱乐和活动
店内现场表演

住宿一览

DONE

酒店规模

    • 934 间全包式住宿客房
    • 楼高 3 层
DONE

到达/离开

    • 开始办理入住：15:00；停止办理入住：不限时间
    • 办理入住年龄不小于：18
    • 退房时间为 12:00
    • 延时退房，视供应情况而定
DONE

特别入住说明

    • 住客需提前联系住宿接待方，以获取入住说明及钥匙领取信息；前台工作人员将在住客到店时接待
    • 请在抵达前至少 72 小时使用预订确认邮件上的信息联系住宿接待方，以安排入住事宜
    • 住宿提供的信息可以使用自动翻译工具进行翻译
    • 无限单点主题餐饮仅提供给已预订的旅客，且取决于供应情况。旅客可于到达时订餐。此住宿的主题用餐场所执行着装规定。
DONE

入住要求

    • 需要信用卡、借记卡或现金押金，以支付杂费
    • 可能需要政府颁发的带有照片的证件
    • 办理入住的客人须年满 18 岁
DONE

儿童

    • 免费儿童俱乐部
DONE

宠物

    • 恕不允许携带宠物
    • 欢迎服务类动物
WIFI

网络

    • 公共区域提供免费无线上网接入
LOCAL_PARKING

停车场

    • 免费 住宿内自助停车场
DONE

其他信息

    • 无烟住宿场所

住宿服务设施

餐饮

  • 免费自助早餐，时间为每日 07:00–11:00
  • 10 间餐厅
  • 10 间酒吧/酒廊
  • 2 间海滩酒吧
  • 3 间池畔酒吧
  • 2 间咖啡馆
  • 公共区咖啡/茶
  • 每日免费招待会
  • 部分时段客房送餐服务
  • 小吃吧/熟食店

带儿童同行

  • 免费儿童俱乐部
  • 儿童游泳池
  • 漂流河
  • 游乐场
  • 儿童餐
  • 玩具

游玩项目

  • 私人海滩
  • 网球
  • 沙滩排球
  • 篮球
  • 射箭
  • 生态旅游
  • 远足/骑行小道
  • 划皮艇
  • 浮潜
  • 音乐会/现场表演
  • 晚间表演
  • 购物
  • 台球桌
  • 桌上足球
  • 乒乓球
  • 附近有高尔夫活动
  • 附近有徒步/骑行活动

远程办公

  • 会议室
  • 会议中心

服务

  • 24 小时前台服务
  • 礼宾服务
  • 旅游/票务服务
  • 洗衣设施
  • 美发沙龙
  • 行李储存室
  • 婚庆服务
  • 会说多种语言的服务员
  • 免费自行车租赁
  • 沙滩椅
  • 沙滩毛巾
  • 海滩遮阳伞
  • 泳池躺椅
  • 池畔遮阳伞
  • 浪漫套餐

服务设施

  • 18 座楼/塔楼
  • 建成于 2006
  • ATM/银行服务
  • 花园
  • 露台
  • 公共客厅
  • 健身俱乐部
  • 3 个室外游泳池
  • 游乐厅/游戏室
  • 全套 SPA 服务
  • 2 个室外匹克球球场
  • 漂流河
  • 热水浴缸
  • 桑拿房
  • 按摩/护理室
  • 蒸汽浴室
  • 音乐库
  • 纯素食用餐选择
  • 素食用餐选择
  • 采取人道的方式喂养野生动物
  • 当地文化和生态系统教育
  • 综合性回收政策
  • 户外娱乐区
  • 户外家具

无障碍设施

  • 轮椅无障碍设施
  • 电梯
  • 轮椅无障碍通道

客房服务设施

娱乐消遣

  • 50 英寸智能电视
  • 有线电视频道
  • Netflix
  • 流媒体服务

居家般舒适

  • 恒温控制空调
  • 免费迷你吧物品
  • 咖啡机/沏茶壶
  • 浴袍和拖鞋
  • 熨斗/熨衣板

安心入睡

  • 遮光窗帘
  • 夜床服务
  • 双人 沙发床
  • 床单

珍奢享受

  • 私人热水浴缸
  • 阳台
  • 庭院
  • 独立的起居区

清洁梳洗

  • 私人浴室
  • 按摩浴缸
  • 独立的浴缸和淋浴
  • 名牌洗浴用品
  • 吹风机
  • 毛巾
  • 卫生纸

办公通讯

  • 书桌
  • 电话

餐饮

  • 免费瓶装水

其他

  • 每日客房清洁服务
  • 客房内保险箱
  • 外侧走廊入口
  • 节能开关
  • LED 灯泡

特色

SPA

酒店内 SPA 有 17 间护理室，包括情侣室和室外护理区。服务包括面部护理、体膜护理、身体磨砂和排毒体膜。提供各种护理疗法，包括芳香疗法、阿育吠陀草药疗法和水疗法。该 SPA 提供桑拿、热水浴缸、湿蒸房和土耳其浴。

SPA 设施每天开放。16 岁以下的儿童无大人陪同不能进入 SPA 场所。18 岁以下的住客不允许进入 SPA 场所。

用餐

The Park - 此餐厅可俯瞰海洋景观和花园景观，并提供早餐、午餐和晚餐。提供儿童餐。
Oishii - 此餐厅主营泛亚菜，仅供应晚餐。需要预订。每天营业
Butchers - 此餐厅擅长于本地与国际菜，供应早餐、午餐和晚餐。需要预订。每天营业
Carnal - 此餐厅擅长于无国界融合菜，仅供应晚餐。需要预订。每天营业
Lima - 此餐厅擅长于秘鲁菜，仅供应晚餐。需要预订。每天营业

费用和政策

强制收费

在办理入住或退房时，住宿接待方会要求您支付以下费用。费用可能包含适用的税费：
  • 征收城市税：每间住宿每晚 USD 3.15。此税不适用于 12 岁以下的住客。
  • 环境卫生服务费：每晚 USD 4.73

其他项目

  • 可安排延迟退房，额外收取 USD 15（视供应情况而定）

游泳池、水疗和健身房（如适用）

    18 岁以下的住客不允许进入 SPA 场所，16 岁以下的住客仅可在成人监管下进入 SPA 场所。

  • SPA 护理需要预约，请在到达之前通过预订确认邮件上的电话号码联系住宿接待方以作安排

政策

此住宿拥有阳台、庭院、露台等户外空间，可能不适合儿童入住。如果您有顾虑，我们建议您在到店前联系住宿接待方，以确认他们是否可以为您安排合适的客房。
只有经过登记的住客才可进入客房。
店内配备灭火器和烟雾报警器，客人可安心入住。
该住宿接待方接受以信用卡和现金付款。
可使用信用卡：Visa、万事达
请注意，文化规范和住客政策可能因国家/地区和住宿而有所不同。列出的政策均由住宿接待方提供。

别称

All Inclusive Grand Sirenis Riviera Maya
Grand Riviera Maya Sirenis
Grand Sirenis All Inclusive
Grand Sirenis Riviera
Grand Sirenis Riviera Maya Resort All Inclusive Akumal
Grand Sirenis Riviera Maya Akumal
Grand Sirenis Riviera Maya Resort All Inclusive
Grand Sirenis Riviera Maya All Inclusive Akumal
Grand Sirenis Riviera Maya All Inclusive Solidaridad
Grand Sirenis Riviera Maya Solidaridad
Grand Sirenis Riviera Maya All Inclusive Kantenah
Sirenis Riviera Maya Inclusiv
Grand Sirenis Riviera Maya Resort Spa All Inclusive
Grand Sirenis Riviera Maya Resort & Spa - All Inclusive Akumal

常见问题

可以免费取消我在格兰塞伦尼斯玛雅河度假村及水疗中心 - 全包式的预订并获得全额退款吗？

是的，格兰塞伦尼斯玛雅河度假村及水疗中心 - 全包式在我们网站上提供可全额退款的客房房价。如果您预订了可全额退款的房价，则可以在入住前的一定天数之前取消，具体取决于该住宿的取消政策。请务必查看该住宿的取消政策，了解确切的条款和条件。

格兰塞伦尼斯玛雅河度假村及水疗中心 - 全包式有游泳池吗？

是的，有3 个室外游泳池和儿童游泳池。

格兰塞伦尼斯玛雅河度假村及水疗中心 - 全包式是否允许携带宠物入住？

很抱歉，不允许携带宠物，但是欢迎服务型动物。

格兰塞伦尼斯玛雅河度假村及水疗中心 - 全包式是否有停车场？

是的，自助停车免费。

何时可在格兰塞伦尼斯玛雅河度假村及水疗中心 - 全包式办理入住和退房？

开始办理入住：15:00；停止办理入住：不限时间。退房时间为 12:00。延迟退房需要支付 USD 15 的费用（视客房供应情况而定）。

在格兰塞伦尼斯玛雅河度假村及水疗中心 - 全包式及其附近有什么游览观光项目？

现场活动包括​划皮艇、射箭和浮潜，您可以畅享其中，还可以在现场的网球场锻炼提升您的球技。现场娱乐活动包括篮球、生态旅游和排球。尽情享受 SPA 水疗，在热水浴缸中舒缓您的感官，或从 3 个室外游泳池中任选一个畅游。格兰塞伦尼斯玛雅河度假村及水疗中心 - 全包式也拥有3 间池畔酒吧、2 间海滩酒吧和私人海滩，以及桑拿房、蒸汽浴室和游乐厅/游戏室。

格兰塞伦尼斯玛雅河度假村及水疗中心 - 全包式店内或附近是否有餐厅？

是的，有 10 家店内餐厅，提供泛亚菜和花园景观。

格兰塞伦尼斯玛雅河度假村及水疗中心 - 全包式拥有配备私人热水浴缸的客房吗？

是的，每间房间拥有私人热水浴缸和按摩浴缸浴缸。

格兰塞伦尼斯玛雅河度假村及水疗中心 - 全包式配备任何户外私人空间吗?

是的，每间房间都有阳台和私人庭院。

格兰塞伦尼斯玛雅河度假村及水疗中心 - 全包式周边区域环境如何？

格兰塞伦尼斯玛雅河度假村及水疗中心 - 全包式坐落于在水滨。 热门景点包括水之源主题乐园，仅需 14 分钟车程即可到达。 旅客们认为该住宿所在地点不错。

点评

关于格兰塞伦尼斯玛雅河度假村及水疗中心 - 全包式的点评

8.6

超赞

9.0

清洁度

8.8

服务设施

9.2

员工和服务

8.6

住宿条件和设施

点评

8/10 很好

The hotel and its amenities are pretty solid, but the customer service I received on the phone prior to my arrival was abhorrent. Also, the beach was completely unusable due seaweed, but that's no fault of the hotel, just bad timing.
Brian，5 晚行程
Hotels.com真实住客点评

10/10 绝佳

Ideal para familias. Todo muy completo y de buena calidad
IRIS LINNET，8 晚家庭旅行
Hotels.com真实住客点评

10/10 绝佳

Geneviève，4 晚行程
Hotels.com真实住客点评

6/10 好

This hotel is nice if good meals and culture are not important to you. I found it quite unacceptable how hard it was to get a dinner reservation. I stayed at the hotel for 5 nights, and only 2 of the nights I was able to get dinner reservations, and it was at the same restaurant. This meant that 11 of the 13 meals I ate at this resort were from the buffet, which got old quick. I mentioned being unable to reserve dinner to multiple staff, and they were unsurprised and unable to help. In terms of alcohol, the drinks were very weak and made with expectedly cheap alcohol. Another caution would be for anyone hoping to experience culture. You truly could have told me I was any Caribbean resort and I wouldn’t know better. For me, this was disappointing. I did the hydrotherapy at the spa which was beautiful and very nice! For anyone who is looking to stay at a mediocre beach with great pools and a beautiful spa, and is not worried about quality meals, this is a nice stay. It was clean, staff were very helpful and friendly, and the resort was huge with much to do. Our housekeeper kept our space clean. Our room was okay, but there is an open concept space with a window between the bathroom and bed space, and the door to cover this was broken, so we had little privacy and had to hang up blankets for coverage. All in all, in terms of all inclusive, this place is fine, but seek out different accommodations if you want good food and culture.
Casey，5 晚结伴旅行
Hotels.com真实住客点评

10/10 绝佳

Room was beautiful and kept perfectly clean each day! The food was great and the pools and entertainment were top notch!
Erick Antonio Cuc，3 晚结伴旅行
Hotels.com真实住客点评

10/10 绝佳

Friendly staff
Trond，6 晚行程
Hotels.com真实住客点评

10/10 绝佳

Great food, excellent staff, everything was super clean. The ocean swimming is a little difficult and lots of sargasm weeds in the water but the nice pools make up for it. Great stay.
Gregory，3 晚家庭旅行
Hotels.com真实住客点评

6/10 好

The staff were all so pleasant. The grounds were very well kept and beautiful to walk through. We had issues with our room, only security with a master key was able to unlock our door. We were moved rooms but only after spending many trips back to get it all worked out. We were given a complimentary 25 min massage for the trouble, which was appreciated. The food was blah, would have loved to have some fresh tacos, food with some flavor and desserts that made me want two. The drink selection was generic but good. Loved the fruit smoothie stand. The pool music was not a party in Mexico vibe, although they were trying.Beautiful area and it was a pleasant weekend.
Dana，4 晚结伴旅行
Hotels.com真实住客点评

10/10 绝佳

Best hotel i riviera maya! I have been in Mexico 14 Tones and this hotel is the absolut best, facilitis and food are amazing. The only thing that are bad is the Wine. Best regards Daniel
Daniel，7 晚行程
Hotels.com真实住客点评

10/10 绝佳

It was unbelievably great! The concierge staff Yessica, Joseph, Geovanni and Daniel were so helpful. They made our trip awesome by being so helpful and on top of everything! I would hire each of these people at my company ⭐️⭐️⭐️⭐️⭐️
Erin，9 晚家庭旅行
Expedia真实住客点评

10/10 绝佳

Probably the best resort in Mexico my wife and I visited in the last 15 years, and we go to Mexico every year
Vitaly，10 晚家庭旅行
Expedia真实住客点评

8/10 很好

We’ve stayed at less expensive resorts and had better overall experiences, especially when it comes to food, activities, and evening entertainment. Most shows were underwhelming, with the Michael Jackson show being the only standout. The room itself was nice, but only double beds were available. We had two doubles and a couch, and the couch was surprisingly comfortable. Some areas appear updated, but storage was a major issue. What looks like a dresser is actually a solid block used as a room divider, leaving very little space to store clothes. The bathroom layout was great in theory—a large soaking tub, separate toilet, and big shower—but the shower did not drain properly. Water pooled during use, and despite reporting it three times, it wasn’t fixed until the bathroom flooded. Unfortunately, clothes we had stored under the sink were soaked as a result. I contacted the front desk and the supervisor was excellent. She arranged complimentary laundry service for up to 20 items, which we appreciated, though we still had to dry additional items on the balcony. Would I recommend it? Possibly. Would I return? No—not because it was terrible, but because it didn’t stand out compared to other resorts we’ve stayed at.
Kim，8 晚家庭旅行
Hotels.com真实住客点评

8/10 很好

Rooms were clean and comfy, friendly staff, lots of options at the buffet (keep an eye on times of when they’re open so you don’t miss it), was surprised to only get 3 al la cartes while staying for 7 days. Last time I went to a resort, you could book one every night. All in all, would recommend!
Kimberly Ann，7 晚家庭旅行
Expedia真实住客点评

10/10 绝佳

Friendly staff, well kept property, clean rooms. Lots of different activities. We did not travel with children however they have so much for the kids we would return to this property and bring our children with
Katrina Marie，5 晚家庭旅行
Expedia真实住客点评

10/10 绝佳

Amazing staff, beautiful resort, lots of wildlife
Vickie，8 晚家庭旅行
Expedia真实住客点评

2/10 很差

Adam，6 晚行程
Expedia真实住客点评

8/10 很好

Donald，5 晚行程
Expedia真实住客点评

8/10 很好

Didier，6 晚行程
Hotels.com真实住客点评

8/10 很好

Just had a great stay at the Grand Sirenis. We traveled with a group of 8, one of whom was wheelchair bound, and found the resort to be accessible, and employees to be accommodating. She was able to get everywhere in the resort in her chair, although sometimes having to travel a bit out of the way to take an accessible route. The resort was very beautiful and extremely clean…rooms were cleaned daily, as long as you turned your housekeeping light on, and the common areas (beach area, restaurants, building lobbies, pools, even roads/paths) were maintained very regularly and felt very sanitary. There was always something going on - contests/games at the pool, a band on the beach, wonderful paella or other Mexican specialties being cooked beachside, etc… and food/drinks are available most hours of the day. We really enjoyed our stay. Four star review is for a few reasons. Nothing that would make me tell someone not to go, but might deter us from going back if we can find accommodations elsewhere: - pools were freezing and no hot tubs. Despite the 80° temps and sunshine every day, the pools were very cold, including the lazy river AND the two small pools within the large pool that look like hot tubs (jets and all) but are just as cold as all the others. - pools all close at dusk. No night swimming, - reservations were nearly impossibly. We had a large group but couldn’t get reservations even when we divided. Buffet was always avail but just ok food there.
Bunny，5 晚家庭旅行
Expedia真实住客点评

10/10 绝佳

Oliver，8 晚行程
Expedia真实住客点评

10/10 绝佳

Staff was very nice, everything was amazing
Talan，8 晚行程
Expedia真实住客点评

10/10 绝佳

This resort truly exceeded our expectations. The Wi-Fi was excellent, and we loved the evening concerts, which added such a special atmosphere to our stay. The design of the resort is absolutely gorgeous and very well thought through—despite the resort hosting many guests, it never felt crowded. Only at the buffet could you occasionally sense how many people were there, but everywhere else there was so much space that it always felt calm and comfortable. One of my favorite parts was sharing the resort with the incredible wildlife living in the surrounding jungle. We saw iguanas, coatis, monkeys, and sereques every day—it was amazing to coexist so closely with these animals. The walking trails throughout the property are beautiful and perfect for relaxing strolls. The staff were exceptionally well trained, warm, and courteous, making the experience feel truly five-star. The buffet was outstanding, with an impressive variety of delicious food and new options every day, including plenty of vegetarian choices. Even the presentation stood out—you can tell you’re in a luxury resort by the beautiful dishes the food is served on, honestly nicer than what I have at home. Overall, the service and food are outstanding, and this resort delivers a true five-star experience in every detail.
Vaine，7 晚家庭旅行
Expedia真实住客点评

10/10 绝佳

Ryan，5 晚行程
Expedia真实住客点评

10/10 绝佳

The resort was great. All the staff were so friendly and attentive. Alfred was our concierge and did such a wonderful job taking care of us. We will definitely go back for another vacation.
Ashley，7 晚浪漫旅行
Expedia真实住客点评

8/10 很好

It was great! Didn’t get a king size bed unfortunately. Room service was hit and miss when we got it or not. Staff were all wonderful. Not allowed to bring food out of the buffets which was annoying
Lindsay，7 晚家庭旅行
Expedia真实住客点评