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citizenM Boston Back Bay

4.0 star property
Hotel with restaurant, near Boston University

Choose dates to view prices

In the heart of Boston, citizenM Boston Back Bay offers a vibrant retreat with a 24-hour gym and restaurant. Unwind in the bar, stay connected with WiFi, or enjoy coffee and tea in the lobby; this hotel near Harvard University also features express check-in/check-out and smoke-free premises.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Air conditioning
  • Bar
  • 24/7 front desk

Main amenities (12)

  • Housekeeping (on request)
  • Restaurant and bar/lounge
  • Breakfast available
  • 24-hour fitness center
  • Coffee shop/cafe
  • 24-hour front desk
  • Coffee/tea in a common area
  • Communal living room
  • Microwave in a common area
  • Water dispenser
  • Multilingual staff
  • Luggage storage

Feel at home (6)

  • Children stay free
  • Refrigerator
  • Private bathroom
  • Premium TV channels
  • Elevator
  • In-room climate control (air conditioning)
The current price is CNY1,161
CNY1,352 total
includes taxes & fees
May 3 - May 4

Why we love this property

Dining delights galore
The hotel offers international cuisine at its restaurant and bar. A cafe provides more options. Vegetarians have dedicated dining choices.
Dreamy sleep experience
Premium bedding and pillowtop mattresses promise sublime slumber. Hydromassage showerheads transform daily routines into spa-like indulgences.

Room options

View all photos for Room, 1 King Bed

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed

9.8 out of 10
Exceptional
(8 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (High Floor)

Room, 1 King Bed (High Floor) | Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed (High Floor)

8.8 out of 10
Excellent
(23 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed (Mobility Accessible, Roll-In Shower) | Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

8.0 out of 10
Very good
(1 review)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (View)

Premium Room, 1 King Bed (View) | Premium bedding, pillowtop beds, in-room safe, desk

Premium Room, 1 King Bed (View)

9.8 out of 10
Exceptional
(6 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
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About the neighborhood

Map
408 Newbury street, Boston, MA, 02115

What's nearby

  • Newbury Street - 1 min walk - 0.1 km
  • Hynes Convention Center - 5 min walk - 0.5 km
  • Northeastern University - 8 min walk - 0.7 km
  • Boston University - 8 min walk - 0.7 km
  • Fenway Park - 10 min walk - 0.9 km

Getting around

  • Boston, MA (BNH-Boston Harbor Seaplane Base) - 18 min drive
  • Logan International Airport (BOS) - 20 min drive
  • Norwood, MA (OWD-Norwood Memorial) - 31 min drive
  • Bedford, MA (BED-Laurence G. Hanscom Field) - 32 min drive
  • Beverly, MA (BVY-Beverly Municipal) - 39 min drive
  • Lawrence, MA (LWM-Lawrence Municipal) - 40 min drive
  • Boston Yawkey Station - 14 min walk
  • Back Bay Station - 17 min walk
  • Boston Ruggles Station - 20 min walk
  • Hynes Convention Center Station - 1 min walk
  • Kenmore Station - 8 min walk
  • Symphony Station - 9 min walk

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪Wendy's - ‬3 min walk
  • ‪Chicha San Chen 吃茶三千 - ‬1 min walk
  • ‪The Bebop - ‬3 min walk
  • ‪Tatte - ‬4 min walk

About this property

citizenM Boston Back Bay

CitizenM Boston Back Bay offers a great location, putting you within just a 10-minute walk of Newbury Street and Boston University. Guests can visit the 24-hour fitness center for a workout or grab a bite to eat at canteenM, which serves international cuisine. Also, Northeastern University and Fenway Park are within a 15-minute walk. The property is just a short walk to public transportation: Hynes Convention Center Station is steps away and Kenmore Station is 8 minutes.

At a glance

DONE

Hotel size

    • 399 rooms
    • Arranged over 14 floors
DONE

Arriving/Leaving

    • Check-in time starts at 2:00 PM
    • Express check-in/out available
    • Minimum check-in age: 18
    • Check-out time is 11:00 AM
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
    • Guests are recommended to download the property's Marriott Bonvoy mobile app before check-in
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (10 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi in rooms (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
LOCAL_PARKING

Parking

    • No onsite parking
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:00 AM–11:00 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Shared microwave
  • Water dispenser

Traveling with children

  • Children stay free (see details)

Working away

  • Coworking spaces

Services

  • 24-hour front desk
  • Luggage storage
  • Multilingual staff

Facilities

  • 1 building/tower
  • Television in common areas
  • Communal living room
  • 24-hour fitness center
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • Locally-owned & organized tours & activities
  • Local artist showcase
  • At least 10% of profits reinvested in community & sustainability
  • Local culture & ecosystem education
  • Double-glazed windows
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic soda bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Water dispenser
  • Reusable cups only

Accessibility

  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible vanity height (inches): 34
  • Elevator
  • Elevator door width (inches): 42
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 34
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Closed captioned TV
  • Grab bar in shower
  • Shower grab bar height (inches): 36

Room amenities

Be entertained

  • iPad
  • 43-inch LED TV
  • Premium digital channels

Home comfort

  • Climate-controlled air conditioning and heating
  • Iron/ironing board

Sleep well

  • Premium bedding
  • Pillowtop mattress

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Eco-friendly toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi (speed of 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Phone

Food and drink

  • Refrigerator

More

  • Housekeeping on request
  • In-room safe
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only
  • Water-efficient toilets only
  • Mobile key entry

Special features

Dining

CanteenM - This restaurant specializes in international cuisine. Guests can enjoy drinks at the bar.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately USD 20.50 per person
  • Late check-out can be arranged for an extra charge of USD 69 (subject to availability)

Policies

Noise-free guestrooms cannot be guaranteed.
Onsite parties or group events are strictly prohibited.
Long-term renters welcome.
This property uses eco-friendly cleaning products.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards and debit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, JCB International
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Also known as

CitizenM Boston Back Bay Hotel
CitizenM Boston Back Bay Boston
CitizenM Boston Back Bay Hotel Boston

Frequently asked questions

Does citizenM Boston Back Bay offer free cancellation for a full refund?

Yes, citizenM Boston Back Bay does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at citizenM Boston Back Bay?

Sorry, pets aren't allowed.

Is parking offered on site at citizenM Boston Back Bay?

Sorry, there's no onsite parking at citizenM Boston Back Bay.

What are the check-in and check-out times at citizenM Boston Back Bay?

You can check in starting at 2:00 PM. Check-out time is 11:00 AM. Late check-out is available for a charge of USD 69 (subject to availability). Express check-in and check-out are available.

Is there an onsite casino at citizenM Boston Back Bay?

No, this hotel doesn't have a casino, but Encore Boston Harbor (9-min drive) is nearby.

What is there to do at citizenM Boston Back Bay and nearby?

Maintain your daily exercise routine at the 24-hour gym.

Are there restaurants at or near citizenM Boston Back Bay?

Yes, canteenM offers international cuisine.

What's the area around citizenM Boston Back Bay like?

CitizenM Boston Back Bay is a short 1-minute walk from Hynes Convention Center Station and 7 minutes' walk from Boston University.

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Reviews

citizenM Boston Back Bay Reviews

9.4

Exceptional

9.8

Cleanliness

9.2

Amenities

9.4

Staff & service

9.6

Property conditions & facilities

Guest review summary

What guests liked

  • Breakfast was consistently described as excellent, scrumptious, and fantastic with a wide variety of options. (45 reviews)
  • The gym was great, very airy and had options including a water-based rower. (3 reviews)
  • Wi-Fi was fast and reliable throughout the building. (3 reviews)
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From real guest reviews summarized by AI.

Reviews

Verified

8/10 Very good

Great location and cozy rooms.
andrew, 3-night trip
Verified

10/10 Exceptional

Awesome place to stay. It was perfect for attending the Boston Marathon
Courtney, 1-night trip
Verified

10/10 Exceptional

Would recommend! Hotel is brand new and perfect.
Pedro H, 3-night trip
Verified

10/10 Exceptional

Great spot for solo traveler
Michael, 1-night trip
Verified

10/10 Exceptional

Great location
Lisa, 2-night trip
Verified

10/10 Exceptional

we love the breakfast
Nathan, 1-night trip
Verified

10/10 Exceptional

Great location, great updated services, friendly staff
veronica, 2-night trip
Verified

10/10 Exceptional

Cute, affordable hotel, staff was friendly and helpful.
Jamie, 2-night trip
Verified

10/10 Exceptional

The location is excellent - walking distance to shopping, the Charles River, and great restaurants. The rooms at citizenM are always comfortable, and the living room at this one (Boston Back Bay) was so lively. It was great to hang out there during some down time after a busy day of exploring.
Cherilyn, 1-night trip
Verified

10/10 Exceptional

Everything was great. Staff is so friendly and helpful. Will definitely be back next time I stay in Back Bay.
John, 3-night trip
Verified

10/10 Exceptional

Amazing room and staff service!
Nicole, 1-night trip
Verified

10/10 Exceptional

Great staff and cleanliness throughout the property.
Bruce, 1-night trip
Verified

10/10 Exceptional

Spotless room, great location
Sinead, 5-night trip
Verified

10/10 Exceptional

The room was ultra modern and extremely spacious. It was a really cool hotel
Brieanna, 1-night trip
Verified

8/10 Very good

Fabulous lobby.
Joan E, 1-night trip
Verified

10/10 Exceptional

One night stay. Everyone was friendly! Loved the bartender at the bubble bath rooftop bar. 2nd floor was cool and trendy. Lots of places to work and congregate. Will stay again!
nicole, 1-night trip
Verified

10/10 Exceptional

Great location and amenities.
Marlisa, 3-night trip
Verified

10/10 Exceptional

Great breakfast buffet
Laura, 3-night trip
Verified

10/10 Exceptional

Perfect location! Convenient to the T, walking distance to shops and restaurants. CLEAN room, quiet, great amenities. Loved choosing our “view” upon check-in. Friendly and helpful staff and super funky, cool vibe and decor. The enormous “living room” on the main level with space to work, relax, chill was great! Loved the iPad control and “Focus” Mood.
Cassie, 2-night trip
Verified

10/10 Exceptional

Nice clean room
Maria, 1-night trip
Verified

10/10 Exceptional

The staff is incredibly friendly and helpful! The rooms are also super cool—you absolutely have to check them out if you’re in Boston.
Lawrence, 1-night trip
Verified

10/10 Exceptional

An amazing hotel, clean, nice staff, great service
Tamar, 2-night trip
Verified

10/10 Exceptional

Hotel has everything you need and then some. Super modern!
Heather, 1-night trip
Verified

10/10 Exceptional

Always enjoy staying there
Justin, 1-night trip
Verified

10/10 Exceptional

Great stay
Alexander, 2-night trip