Waterpark was closed. One open pool was very cold. Staff had no inituative, long smoke breaks. Skimmed cleaning everywhere.
Valerie
Valerie,1 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2026 年 3 月 21 日
Solomon
Solomon,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 3 月 8 日
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BreeAnn
BreeAnn,1 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2026 年 3 月 4 日
I will never stay there again with my family. You have to pay $14 a person to go to the water park even if you are staying there, but its only open from 4:00 pm to 8 pm. The hotel pool is also in that location and its only open from 8 am to 8 pm so you can’t swim if you have stuff going on witch most people do till after 8 pm. Then we were there for 3 day's, we did use our towels over but we only had three for 5 of use. I went down with our wet towels after two showers cuz my oldest wanted to shower ofter play in the championship basketball game. I have always brought them down for exchange for clean ones. I got told no after i out them in the dirty been. The front desk guy told me he had no towels that he was going to give me for my room. And it wasn’t his problem. I said we have no towels to shower, he said yeah. Can i please have three towels. He said no. I was like are you kidding me. He said no. He has none. I told him i have worked i. The hotel business for a long time. After the maids leave and there is still laundry you should finish it. He said no. I told him i hated this place even more the. I did. I will be getting ahold of the Management as well and giving them a good talking too. We pay a ridiculous a out of money for these rooms and this is what we deal with. I have told alot of people not to stay there. I could keep going. One more thing. I aid i may need a cot when i checked in if you have one. He said yeah for $15 a extra. I said that is ridiculous.
Julie
Julie,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2026 年 3 月 1 日
Kim
Kim,1 晚行程
Hotels.com真实住客点评
6/10 好
2026 年 2 月 23 日
The room was okay. It’s getting more run down every time we stay there. Big stains on the wall, loose faucets, etc. The staff was awesome, but they can only do so much. They ran out of towels at the reef and the front desk. That’s not their fault. They looked really embarrassed when they told us. Lack of towels at a hotel tells me there’s bigger problems than the staff.
Bryan
Bryan,1 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2026 年 2 月 22 日
Bunk beds had broken rungs. Walls paper thin. The tv would shut off but the volume stayed on. All the walls were beat up and patched in room and in lobby. No towels at the water park. The workers closed water park early because they wanted to leave early.
Pete
Pete,2 晚行程
Hotels.com真实住客点评
6/10 好
2026 年 2 月 21 日
Sheryl
Sheryl,2 晚行程
Hotels.com真实住客点评
8/10 很好
2026 年 2 月 17 日
Beth
Beth,1 晚行程
Hotels.com真实住客点评
6/10 好
2026 年 2 月 14 日
Rooms were dirty
Rick
Rick,3 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2026 年 2 月 8 日
Clean room, friendly front desk staff, comfy bed,
Nicolle
Nicolle,1 晚行程
Hotels.com真实住客点评
8/10 很好
2026 年 1 月 31 日
Sandta
Sandta,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 1 月 23 日
Thomas
Thomas,1 晚行程
Expedia真实住客点评
10/10 绝佳
2026 年 1 月 23 日
Room was great and staff was attentive.
Tanya
Tanya,1 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2026 年 1 月 19 日
Vanessa
Vanessa,2 晚行程
Expedia真实住客点评
10/10 绝佳
2026 年 1 月 18 日
Kathleen
Kathleen,1 晚行程
Travelocity真实住客点评
8/10 很好
2026 年 1 月 12 日
Courtney
Courtney,1 晚行程
Expedia真实住客点评
6/10 好
2026 年 1 月 5 日
The room wasn’t very clean. We found trash from previous guests and stains on the sheets. Staff did their job but not above and beyond. Hardly a smile from anyone. The arcade was open 3-7pm which feels limited if you’re expecting “resort” amenities. And just know the reef waterpark is an extra cost.
Lesli
Lesli,1 晚家庭旅行
Expedia真实住客点评
2/10 很差
2026 年 1 月 5 日
We had a cousin pass away and we had to leave right after we checked in and they would not offer a refund or even a voucher to stay there at a later date. The room hadn’t even been used at all. It was very disappointing and not very empathetic. The property seemed fine but we didn’t get to experience it at all.
Jamie
Jamie,1 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2026 年 1 月 3 日
Russ
Russ,1 晚行程
Expedia真实住客点评
4/10 尚可
2026 年 1 月 2 日
The water park was closed and nothing showed online.
DANIELLE
DANIELLE,3 晚家庭旅行
Expedia真实住客点评
8/10 很好
2026 年 1 月 2 日
Water park.and arcade was a lot of fun. The grandkids had a great time in both.
Tammy
Tammy,1 晚家庭旅行
Expedia真实住客点评
6/10 好
2025 年 12 月 31 日
The breakfast menu was very minimal in comparison to other hotels of the same status. No staff to wipe tables in between patrons. Just a little surprised.
Cheryl
Cheryl,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 26 日
A great place to stay to enjoy the water park!
Serena
Serena,1 晚家庭旅行
Expedia真实住客点评
6/10 好
2025 年 12 月 26 日
I just want to let them know that they need a better person to do repairs. I could tell that the room upstairs floored because of the moulding above the door had this red mold all over it and the bottom of the door had obvious water damage.
The rest of the did look clean.