No fue buena atención de la chica en el Desk, no estaba de buen humor.
Arturo
Arturo,1 晚行程
Hotels.com真实住客点评
8/10 很好
2026 年 4 月 3 日
Only negative comment was the coffee maker in the room did not work and only tea & decaf coffee pods were provided, no real coffee pods.
Otherwise, we were quite pleased with the Hotel, the bar/food and the shuttle service to the Port.
Tom
Tom,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2026 年 4 月 2 日
BYUNG KWAN
BYUNG KWAN,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 4 月 2 日
Alima Lotus
Alima Lotus,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 3 月 22 日
Excellent! Great location at entrance of Key Biscayne. Very clean. Decent breakfast. Staff friendly and helpful. Very comfortable and safe. Will stay there in the future
Susan
Susan,2 晚结伴旅行
Hotels.com真实住客点评
8/10 很好
2026 年 3 月 7 日
Franco
Franco,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 3 月 4 日
CANDACE
CANDACE,3 晚行程
Hotels.com真实住客点评
4/10 尚可
2026 年 3 月 2 日
We stayed overnight on 2/22/26-2/23/26 in order to get to the Miami cruise port in time flying in from ATL. When we got to the hotel the system was down and we couldn't check in. That was a 3 hour wait in the lobby before we could check in. Everything as far as names, credit card info etc. was being hand-written, which is dangerous because that's our credit info out there with no encryption or anything. No update from IT on the length of time it was going to take before system was up again. The IT department dropped the ball by making customers and hotel staff wait with the lame excuse that "we'll let you know when everything is back up". We won't stay here any more. We were highly inconvenienced. However the reception staff did the best they could .
Lisa
Lisa,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2026 年 2 月 25 日
Homeless person in the lobby asking for money.
12:30AM fire alarm (malfunction).
Shower didn’t have hot water (sinks did though).
Mark
Mark,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 2 月 14 日
Brooke
Brooke,1 晚行程
Hotels.com真实住客点评
6/10 好
2026 年 2 月 9 日
Didn't receive the accessibility type room requested at first. Had to ask for it again after 1st room. Accessibility room was an inconvenience due to long way to first floor elevator location. Cindi of front desk staff was wonderfully helpful. Breakfast buffet was good. Cruise shuttle reasonably priced but was 20 minutes late which didn't prove to be a problem for us.
Adrienne
Adrienne,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 2 月 8 日
Evan
Evan,1 晚行程
Hotels.com真实住客点评
8/10 很好
2026 年 2 月 1 日
Clean room. Supplies stocked. Breakfast was confusing. Didn't know where to go. Check in was delayed by a few hours.
Traci
Traci,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2026 年 1 月 24 日
kelly
kelly,1 晚行程
Expedia真实住客点评
8/10 很好
2026 年 1 月 24 日
Our experience was pretty good overall no complaints with the bedding, bathroom or things in the room. The only thing I would say is that their parking is crazy expensive but they don't really have the correct parking prices posted online.
ADRIAN
ADRIAN,2 晚浪漫旅行
Expedia真实住客点评
8/10 很好
2026 年 1 月 21 日
I don’t understand that there was charge of $18 for breakfast, when at other properties that same "type" of breakfast would have been complimentary.
Shellie
Shellie,1 晚家庭旅行
Expedia真实住客点评
6/10 好
2026 年 1 月 21 日
David
David,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 1 月 20 日
Jasmine
Jasmine,1 晚行程
Expedia真实住客点评
10/10 绝佳
2026 年 1 月 17 日
Sayra
Sayra,1 晚行程
Expedia真实住客点评
8/10 很好
2026 年 1 月 15 日
Very poor lighting in room
Concern for slippery shower
Recommend a mat to avoid a fall
Mary
Mary,2 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2026 年 1 月 14 日
Pool was not heated. Hotel was not in a walkable area really.
Catherine Veronica
Catherine Veronica,1 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2026 年 1 月 12 日
Walkable to a museum and restaurant, although not super close.