After getting checked in by a not very helpful member of staff and paying the car parking charge we made our way up to our room via the stairs as one of the lifts was out of service and was a big queue for the other one.
We entered the tiny room that you get provided, checked out the bathroom and it was grim, full of mould looks like someone had peed in the shower and just generally untidy.
Went back to reception lugging all our stuff back down the stairs to ask for a new room, was met with the same unhelpful staff member who didn’t even seem like she wanted to change our room until the other staff member stepped in and said to change the room.
New room wasn’t the best either with some staining on the curtains which I don’t even want to think what it was and a shower which you had to turn off 4 times throughout the shower to let it drain, but we couldn’t be bothered with the hassle of going back down so put up with it.
The rooms look very tired and are very small definitely not what you expect from a 4* hotel I assume they only get that rating from the rest of the facilities they provide?
Went downstairs to grab our free drink we got given for the problem with the room to be met by a woman on the bar who clearly didn’t want to be in work that day with the reception we got from her!
Next morning we got woke up by drums coming from downstairs not sure what was going on, but the rooms are no where near noise proof at all so I recommend bringing some earplugs.
Sam
Sam,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 4 月 20 日
For a good value hotel there was nothing to complain about
John
John,1 晚行程
Hotels.com真实住客点评
6/10 好
2026 年 4 月 16 日
The front desk staff was extremely rude upon arrival.
Robbie
Robbie,2 晚行程
Hotels.com真实住客点评
8/10 很好
2026 年 4 月 13 日
The place is seriously worn down. Carpets can no longer be cleaned, holes in doors only sparsely padded up. a/c so noisy you would rather just freeze or borrow one of their old-style electric heaters. Etc…
Staff, however, are so nice and always do their absolute best to accommodate the situation.
Apart from powdered scrambled eggs - yack!!! - breakfast is good and diverse
Kenn
Kenn,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 4 月 12 日
Good
Glen
Glen,1 晚商务旅行
Hotels.com真实住客点评
6/10 好
2026 年 4 月 10 日
Sauna not working
Shaq
Shaq,2 晚行程
Hotels.com真实住客点评
2/10 很差
2026 年 3 月 29 日
Karl
Karl,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2026 年 3 月 29 日
Too fa
Sandy
Sandy,1 晚行程
Hotels.com真实住客点评
8/10 很好
2026 年 3 月 21 日
andrew
andrew,1 晚行程
Hotels.com真实住客点评
6/10 好
2026 年 3 月 17 日
Nick
Nick,1 晚行程
Hotels.com真实住客点评
8/10 很好
2026 年 3 月 15 日
Natalie
Natalie,1 晚行程
Hotels.com真实住客点评
6/10 好
2026 年 3 月 13 日
The staff were great. Unfortunately the decor is dated and the rooms are tired albeit clean. Our room (111) had a faulty extractor fan so the room got steamed up on the first evening. This was not a problem the second morning as there was no hot water!! The drainage from the shower and sink was slow so we had to make sure neither overflowed. Breakfast was fine although the coffee machines needed a good clean.
Grant
Grant,2 晚行程
Hotels.com真实住客点评
8/10 很好
2026 年 3 月 11 日
Helen Maria
Helen Maria,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 3 月 10 日
Ben
Ben,1 晚行程
Hotels.com真实住客点评
8/10 很好
2026 年 3 月 3 日
Cornelius
Cornelius,1 晚行程
Hotels.com真实住客点评
8/10 很好
2026 年 3 月 1 日
Jamie
Jamie,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 2 月 22 日
Nice brekfast
douglas
douglas,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2026 年 2 月 21 日
Lobby and reception were nice but the room was tiny and smelled bad, felt very cramped and neglected. Pillows all lumpy and/or flat as a pancake. I was very surprised, supposed to be 4 star. Breakfast was ok
Abby
Abby,1 晚行程
Hotels.com真实住客点评
6/10 好
2026 年 2 月 21 日
The room was very cold, although an electric plug in heater was supplied. The location was good for what we needed, and the breakfast was ok.
Cathryn
Cathryn,1 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2026 年 2 月 9 日
No complaint about staff. Room was much smaller than we were expecting and comparing to a similar priced hotel like premiere inn.
Room walls seemed very thin we could here our nighbours on both sides and room above, and corridor.
Room was clean and maid did good job. Reception was polite, but matter of fact, rather than welcoming. Car parking £12 a day, and breakfast £12 each seemed pricey extras.
William
William,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2026 年 2 月 8 日
Lovely hotel, polite and helpful staff very good experience
Kelvyn
Kelvyn,2 晚行程
Hotels.com真实住客点评
8/10 很好
2026 年 2 月 7 日
Warm welcome from reception staff member and the room was clean and warm.
HOWEVER the shower tray filled up really quickly so I could not finish my shower as I was worried the floor would flood.
Reported this on friday night so disappointed it was not sorted. Same problem Saturday morning.
Helen
Helen,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 2 月 6 日
lazarus
lazarus,1 晚行程
Hotels.com真实住客点评
6/10 好
2026 年 2 月 1 日
Staff were adequate although not overly warm. Building itself was not bad and some unique, kitsch touches around the place. Food was average. I stayed for 2 days on business and made the most of the room service which again was adequate. An okay place to spend 1 night if you had to.