Great location, amazing staff. Loved the hotel facilities and views of the beach.
Matthew
Matthew,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 1 月 11 日
La habitación era estupenda: amplia, luminosa y con una cama extra grande comoda. Está muy bien el Thalasso-spa y los tratamientos que ofrecen de gran calidad.
M Carmen
M Carmen,3 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2026 年 1 月 9 日
lit pas confortable et baignoire dangereuse
gwenael
gwenael,4 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 12 月 30 日
La vue est en effet incroyable et l’accès à la plage privilégié… pour le reste, on est très loin des standard d’un 4 étoiles. Tout est extrêmement vieux. Non rénové depuis au moins 20 ans. Il n’y a pas de mini bar dans la chambre, la pression de l’eau est extrêmement faible et la positon « chaud » serait plutôt tiède. Aucune prises de courant dispo dans la chambre, très mauvaise isolation phonique. La TV fait la taille de mon écran de pc portable, la carte des vins du bar et très limité… etc
thibaut
thibaut,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 26 日
Rafael
Rafael,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 11 月 11 日
christophe
christophe,3 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 11 月 9 日
Hotel is in a great location but it’s looking tired !
Rooms are dull and dark.
Spa looks old and the Gym has black Mold in the ceiling !!
Not what you expect from a 5Star @Sofitel
Brad
Brad,1 晚浪漫旅行
Expedia真实住客点评
8/10 很好
2025 年 11 月 5 日
The receptionists were very nice, accomo
Ruslan
Ruslan,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 10 月 29 日
Friendly staff, but the etterlot and interior is very run down and needs renovation. Mold om balcony and tiles falling off
Marius
Marius,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 10 月 28 日
hotel precisando de reforma ,ponto negativo não arrumaram nosso quarto mesmo estando sinalisado para isso
Mauricio
Mauricio,2 晚结伴旅行
Hotels.com真实住客点评
8/10 很好
2025 年 10 月 27 日
No geral o hotel é bom, embora um pouco antigo. Teve um dia q ficou sem limpeza. Mas o atendimento do Front Desk foi impecável.
Pierre
Pierre,2 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 10 月 22 日
RODRIGO
RODRIGO,2 晚结伴旅行
Hotels.com真实住客点评
2/10 很差
2025 年 10 月 21 日
Umuligt være hotel stjerner, nærmere Michelin
Skimmelsvamp og rådne gulvbrædder på badeværelset – værelset stank af fugt og svamp. Personalet var høfligt, og maden var rigtig god, men der var nærmest intet tryk på vandet i bruseren.
Joakim
Joakim,1 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 10 月 20 日
Synnøve
Synnøve,3 晚结伴旅行
Hotels.com真实住客点评
6/10 好
2025 年 10 月 16 日
John
John,1 晚行程
Expedia真实住客点评
2/10 很差
2025 年 10 月 1 日
It is a terrible old hotel ! Smell like cigarette and it’s a hotel that absolutely need a deep renovation !! I absolutely advise to not go there
Houda
Houda,5 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 9 月 17 日
Sébastien
Sébastien,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 7 日
I loved it. Comfortable room and bed. Excellent food. Friendly and helpful staff. Glorious spa and 2 free activities. Indoor and outdoor pools. Overlooking the beach. Short walk to town centre. Some say it needs an external paint job and it does. But that did not spoil my visit.
Kathy
Kathy,2 晚行程
Expedia真实住客点评
6/10 好
2025 年 8 月 23 日
Ferdinando
Ferdinando,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 8 月 11 日
Guillaume
Guillaume,6 晚行程
Expedia真实住客点评
6/10 好
2025 年 7 月 25 日
Sofitel Biarritz - July 2025
Overall the hotel was quite nice. Our room was clean and comfortable, all amenities you need for a pleasant stay. The staff were friendly and helpful when checking-in. The outdoor pool was also clean. Generally, the hotel was showing signs of needing some refreshing (e.g. rust and peeling paint). Unfortunately we had a very disappointing experience at the spa and would definitely not recommend. My partner is not the type to complain but he said his massage was terrible. The spa therapist had poor technique (my partner described it as being similar to someone slapping on suncream) and they ran out of massage oil causing a lot of friction and discomfort. Very disappointing and unacceptable given the treatment cost of €135. We had pre-paid for the treatment and tried to give feedback when checking-out of the hotel, however the receptionist said it was her first day and did not know how to handle the complaint. The general spa facilities were average, I expected much better based off the hotel’s website. At nearly £300 per night, I generally think the hotel is overpriced.
真实旅客
2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 20 日
the facade of the hotel looks unique and easy access to the beach. good for couple or family stay. staff are friendly.