Serviço ruim, cafe da manha horrivel e serviço pessimo, concierge despreparado e falta de atenção
Beny
Beny,3 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2026 年 3 月 25 日
We stayed in a King room with an ocean view. Room was clean and comfortable. Had a problem at check in that they attempted to downgrade us to a queen room and was not going to honor the deal I booked on Hotels.com until I provided documentation of the deal and insisted on the King room I had booked. Staff had to go back to the manager several times before issue was resolved. Received the room and deal I had booked on Hotels.com. Stay was enjoyable. Dinner at RumFire was great! Make sure to make reservations ahead of time.
Susan
Susan,6 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 3 月 22 日
Great pool and beach. Very friendly staff.
Damon
Damon,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 3 月 16 日
Kelly
Kelly,4 晚行程
Hotels.com真实住客点评
8/10 很好
2026 年 2 月 19 日
Staff was fantastic. We had a late arrival (11.30pm) and were treated with first class service. As there were no restaurants or stores open at this time the concierge put together a snack bag for us. She was very thoughtful and nice providing as much info she could about the island and hotel. When we arrived to our room she called us to make sure we found the room ok. The resort itself was fantastic and we had an ocean view so perfect view of the beach and ocean. Really enjoyed our stay here.
Dwayne
Dwayne,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 2 月 18 日
Manager took the time to change rooms for me after ending up over the kids pool. VERY thoughtful!
Scott
Scott,2 晚行程
Hotels.com真实住客点评
8/10 很好
2026 年 2 月 11 日
Nice property, great location, friendly staff, rooms and hallways could def use an update, but were clean and well maintained.
John B
John B,6 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 2 月 3 日
We had reserved another hotel in a different area of the island. We changed our minds and booked the Sheraton Kauai. We are so glad we did. We wanted a relaxed atmosphere on the beach and this place delivered. Staff was always friendly. Hanging by the pool was nice because we could order food and drinks. The room was very spacious with a great view of the ocean. The small water bottles every day were an appreciated gesture. Will definitely return.
Lisa
Lisa,6 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 2 月 1 日
Everything was great!
Eileen
Eileen,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2026 年 1 月 23 日
Great room, loved our ocean view, staff was great. All around great time
Marianne
Marianne,4 晚结伴旅行
Expedia真实住客点评
10/10 绝佳
2026 年 1 月 22 日
Love this place! Second time I have stayed and I will definitely come back. Great room with a beautiful view and easy beach access. You can walk anywhere great food options all around!
Amy
Amy,6 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2026 年 1 月 22 日
Staff was amazing and resort is beautiful
COSIMO
COSIMO,4 晚行程
Expedia真实住客点评
8/10 很好
2026 年 1 月 11 日
Staff were very friendly and reasonable. 4 stars instead of 5 as you have to pay
Jacob
Jacob,7 晚行程
Expedia真实住客点评
10/10 绝佳
2026 年 1 月 7 日
We were very happy during our stay at Sheraton. The staff were really friendly and we even had an upgrade for our anniversary, which was a beautiful surprise. The property is very clean and has a magical atmosphere. Really a memorable 3 days of our trip. Thank you so much!
Mahmoud
Mahmoud,3 晚浪漫旅行
Expedia真实住客点评
4/10 尚可
2026 年 1 月 6 日
Stinky (badly!) and wet room! Watching whales from the balcony and close oceanfront were not enough to compensate the room condition.
Gelu
Gelu,6 晚家庭旅行
Travelocity真实住客点评
8/10 很好
2025 年 12 月 25 日
Rajeev
Rajeev,6 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 12 月 24 日
Great place to stay. Room was clean, and the view was fantastic! Excellent location in the south side of the island, with easy access to many points of interest.
Radhika
Radhika,3 晚浪漫旅行
Expedia真实住客点评
4/10 尚可
2025 年 12 月 24 日
Justin Brookes
Justin Brookes,5 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 12 月 22 日
Wished we could’ve stayed longer than two nights as there were abundant activities in and around the hotel that seemed fun. Nice property, clean and spacious rooms though walls were thin.