Surrey Hotels

"Very polite and welcoming staff"

"Well looked after rooms and very helpful and friendly staff. "

"Stay here quite a lot and everything is always clean tidy and the staff great"

"First time I've stayed since it was taken over and revamped, personally, I preferred the older-style rooms. The location by the Thames is still a huge bonus. There is only one lift, which is quite small, a problem for disabled guests."

"No free parking cost an additional £30 for 3 days should have been told in booking poor "

"Rooms need updated. Very unlike most of their “ sister “ properties. Bathrooms poor shape and windows filthy. Exterior grounds in need of desperate tidying weeds all over and poorly exterior grounds keeping. Very disappointed with this hotel .. “ Handpicked “ hotel group is known for much superior interiors and exteriors than this one. "

"Spa wasn’t like the pictures also changing rooms filthy "

"Nice hotel lovely helpful staff. Great breakfast choice. Cut off for residents accessing outside seating would be appreciated at night. We were disturbed by wedding party guest in garden till after 3am Only downside to the stay"

"All"